I Didn’t Receive an Item Purchased with In‑Game Currency

If you purchased an item using in-game currency in Pixel Strike 3D and it didn’t appear in your inventory, don’t worry—most cases are caused by a short sync delay, a connection issue, or the item being delivered to a different inventory/category than expected. Follow the steps below to confirm the purchase and help Support restore the missing item.

Before you contact Support: quick checks

1. Restart the game and log back in. This forces your inventory to refresh.

2. Check your connection. If you were disconnected during purchase, the currency may have been deducted while the item delivery was delayed.

3. Wait a few minutes and re-check your inventory. Some purchases can take a short time to sync.

4. Look in the correct category:

   • Weapons vs. attachments (e.g., Red Dot, Silencer)

   • Cosmetics (hats, boots, gear, skins) vs. loadout slots

   • Clan-related items (logos/emblems) vs. personal cosmetics

5. Confirm you were on the intended account. If you play on multiple accounts, make sure you’re logged into the one that made the purchase.

If the item is still missing

Please contact Support and include the details below so the team can locate the transaction and fix it as quickly as possible.

Information to include (required)

• Your User ID (please include the full number exactly as shown in-game).

• Item details: item name, type (weapon/cosmetic/attachment/etc.), and any variant or skin name.

• Approximate time and date of purchase (include your time zone if possible).

• Currency used and amount spent (e.g., Credits/coins) and whether the currency was deducted.

• What happened step-by-step (example: opened Shop → selected item → confirmed purchase → saw success message / error → item missing).

Screenshots (strongly recommended)

• Shop page showing the item (if still visible).

• Your inventory showing the item is not present (or the relevant category page).

• Any error message or confirmation message you saw after purchasing.

What Support can do

After reviewing your User ID and purchase details, Support can typically:

• Reimburse the purchase (restore the currency spent), or

• Grant the missing item if the purchase is confirmed but delivery failed.

Refund policy note: We do not offer refunds. However, we do reimburse purchases when something goes wrong, depending on the situation.

Common causes

• Temporary server/inventory sync delay

• Disconnect during checkout (purchase recorded, item delivery delayed)

• Item delivered to a different tab (attachment vs. weapon vs. cosmetic)

• Wrong account/session (multiple accounts on the same PC)

Tip: Keep your User ID handy

Your User ID is the fastest way for Support to locate your account and verify purchase history. If you reach out about any account or purchase issue, always include your User ID.