I Didn’t Receive My In-App Purchase

Overview

If you purchased Credits or an in-game item in Pixel Strike 3D and it didn’t appear in your account, follow the steps below. Most missing purchase issues are caused by a delayed transaction, logging into the wrong account, or a connection interruption during checkout.

Before You Contact Support (Quick Checks)

1) Confirm you’re on the correct account

If you play on multiple accounts or recently reinstalled, you may be logged into a different profile. Please verify your in-game name and account details.

2) Restart and re-sync

1. Close Pixel Strike 3D completely.

2. Restart Steam (if applicable) and relaunch the game.

3. Wait 5–10 minutes to allow the purchase to finish processing.

3) Check your connection

Unstable internet during checkout can delay delivery. If possible, switch to a stable connection and relaunch the game.

4) Verify the charge/receipt

Make sure the purchase shows as Completed on your payment platform and that you have a receipt/transaction ID available.

If You Still Haven’t Received Your Purchase

Please contact support and include the information below so we can locate the transaction and deliver your items as quickly as possible.

Information to send (required)

• Your User ID (required for all account-related help). If you don’t know where to find it, include your in-game name and any account details you can access.

• Receipt screenshot showing the purchase date/time, item or Credits pack, and transaction/order ID.

• What you bought (Credits amount or exact item name).

• Approximate time of purchase and your time zone.

• What happened right after the purchase (e.g., game crashed, disconnected, switched accounts, purchase pending, etc.).

Helpful (optional) attachments

• Screenshots of your current Credits balance and/or inventory showing the item is missing.

• Any error messages (screenshot recommended).

What We Can Do

After we verify the transaction, we can:

• Reimburse the purchase and/or grant the missing Credits/items to make things right.

Important: Our policy is no refunds. We do not issue refunds, but we do work with players to resolve missing purchases through reimbursement and in-game compensation when appropriate.

Common Causes

• Wrong account: Purchase was made while logged into a different profile.

• Delayed processing: Payment completed but delivery is still syncing.

• Interrupted checkout: Disconnects or closing the game during the transaction.

Account Management Tips (To Prevent Future Issues)

Login & account access

Always confirm you’re using the same login method each time (for example, the same Steam/account profile). If you can’t access your account, contact support with your User ID.

Linking accounts / switching accounts

If you have multiple accounts, keep track of which one you use for purchases. If you need help moving access between accounts, we may request the User ID of your old/lost account and the User ID of your new account to perform an account swap when possible.

Password reset

If your login method supports password recovery, use the platform’s password reset flow first. If you’re still locked out, contact support and include your User ID and any relevant account details.

Contact Support

Send a support request with your User ID and a screenshot of your receipt. The more details you provide (item name, time of purchase, and what happened), the faster we can resolve the issue.